Welcome to Heaps Handworks. Our name HEAPS represents the things we value in life: Health, Energy, Abundance, following our Passion, and Sharing with others. We hand-draw all of our whimsical illustrations, and then we personally silk-screen each print by hand onto eco friendly kitchen housewares and apparel. Each item we create in our home studio is unique and personal. If you have a custom order request about a color and design combination, feel free to ask; we will make every effort to accommodate your wishes.
We accept payment via Paypal and credit card.
**PLEASE NOTE: Shipping transit times may take longer due to the pandemic. It varies from location. Many are arriving on time**
Shipping Transit Times
United States: 7 to 10 business days
Canada: 5 to 10 business day
International: 2-4 weeks
Order Processing Time: 2 to 5 Business Days
Please note that delivery times vary significantly based on your location, efficiency of your postal service and any holidays during transit. We are not responsible for any delays in transit, customs delays or customs fees and duty, or VAT.
Just contact me within: 30 days of delivery
Ship items back to me within: 45 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We want you to have an enjoyable buying experience from us. We take great care in ensuring that we accurately present our products in our photos and descriptions. Quality is important to us and we inspect every piece that we create and send to you.
If you wish to return an item within 30 business days of receiving it, please contact us via email. Returns/refunds/exchanges will not be accepted without contact via email prior to shipment back to us. Refunds/exchanges do not include shipping fees or customs fees, either shipping to or from you; these are the purchaser’s responsibility.
PLEASE NOTE: No refunds on Custom Orders
If for any reason you are not satisfied with your order, please email us immediately. We take pride in our work and we value our customers. We’ll be happy to work with you to make your experience a positive one!
We value our feedback score. When you receive your order, please send us your positive feedback! If you are not completely satisfied, please contact us prior to leaving negative feedback, we’d prefer to resolve the issue and make you happy!
All photos, designs, and illustrations are copyrighted by Heaps Handworks and heapshandworks.com. Please do not copy, reproduce, or duplicate our photos, designs, or item descriptions and do not present them as your own in any form.
1. Personal information
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom orders, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Mark LeBreton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org